Legal

Refund Policy

Last updated: January 1, 2026

1. General Policy

NevaPips Ltd operates a strict no-refund policy for all funded account purchases. All sales are considered final once payment is confirmed on the blockchain. By completing a purchase, you acknowledge and agree to this refund policy.

2. Eligible Refund Scenarios

A refund may be considered only in the following exceptional circumstances:

  • Non-Delivery: If your funded account credentials have not been delivered within 48 hours of verified payment and our support team is unable to resolve the issue.
  • Technical Error: In the rare case of a documented platform error that resulted in a duplicate payment being charged.
  • Incorrect Account: If the wrong account type was delivered and cannot be corrected by our team.

3. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

  • Account has been accessed and trading has begun
  • Account was suspended due to breach of trading rules
  • Change of mind after payment
  • Performance dissatisfaction
  • Incorrect payment details provided by the user
  • Loss of access due to security compromise on the user's side

4. How to Request a Refund

If you believe you qualify for a refund under the eligible scenarios above, please contact our support team within 72 hours of the payment via:

  • Email: support@nevapips.com
  • Support ticket: Via your dashboard

Include your transaction hash, payment method, account type purchased, and a description of the issue.

5. Refund Processing

Approved refunds will be processed within 5–10 business days back to the original cryptocurrency wallet address used for payment. Cryptocurrency network fees are non-refundable. The refund amount will reflect the USD equivalent at the time of the original transaction.

6. Chargebacks

Initiating a chargeback or payment dispute without first contacting NevaPips support will result in immediate account termination and may be reported for fraud. We strongly encourage resolving all issues through our support channels first.

7. Contact

For refund-related inquiries: support@nevapips.com